TRUGRoOVEZ TERMS AND CONDITIONS

PRICES:
We reserve the right to amend my prices without prior notice unto the point of sale.
All goods sold are subject to the prices ruling at the time of ordering. We are not obliged to supply goods to you until we have confirmed acceptance of your order. All orders and special offers are subject to availability.(please note that record prices displayed on web can be up to 3 weeks old and are subject to change when placing order.

PRODUCT AVAILABILTY:
We will always try to inform you if an item is not in stock at the time when you place your order.
We shall hold the order until all items are in stock unless you agree to pay additional shipping charges.

VINYL
All vinyl records are second hand unless stated. Vinyl is checked for playing quality before shipping/posting/

PURCHASING FROM Trugroovez.com
Please note that we do not accept orders under £25 - due to demand for records and postage costs..
By submitting your order, you are offering to buy the goods.
We will only use your personal details for the purposes of supplying those goods and will only pass those details on to the delivery sub-contractor.
No property or title of the goods shall pass from TruGroovez.com to the customer until payment has been received in full.

UK CUSTOMERS:
If your goods do not arrive within 3 days of dispatch, first call or e-mail us to confirm your order has been shipped. Normal delivery time after dispatch is approximately 1 to 4 days.

OVERSEAS CUSTOMERS:
If your goods do not arrive within 9 days of dispatch first contact me to confirm that your order has been shipped. We can not investigate lost or missing parcels until 9 days have elapsed using the parcel tracking service provided by the UK Royal Mail.

GENERAL INFORMATION:
We may refuse to take your orders if I feel you have been false in your information.
We reserve the right to amend our terms and conditions at any time without prior notification.
We do not distribute customer details or e-mail addresses to third parties.
Contracts between myself and you shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over any dispute.

CUSTOMER SERVICES:
If you are not happy with your order or the service you have received you may contact our customer services department via Email form
We will do our best to reply promptly.

The terms of this contract do not affect your statutory rights as a consumer.